cloudnap.io - Privacy Policy

Last Modified: June 2nd, 2023

This Privacy Policy of cloudnap.io ("Company", "we", "us" or "our") is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

Although it is not a part of this policy, we encourage you to also read our Terms of Service.

1. What's in this policy?

This policy tells you:

what information we might collect about you
how we might use that information
when we might use your details to contact you
what information of yours we share with others
your choices about the personal information you give us

2. How do you protect my personal information?

cloudnap.io is built from ground up with privacy and data protection at the core of everything we do. We integrate data protection into our engineering, practices and procedures, and openly share details about our data protection architecture.

We store all your data in our services located in the EU. Parts of your personal information are stored by 3rd parties (see section 7) in a location of their choice. We work only with companies where we are satisfied that their levels of security and data protection match ours.

3. What types of information you collect about me?

During sing-up, we collect your email address.

When you use our services, we collect anonymous information about how you use our services (like the pages you visit and how you native in our service)

4. How long do you keep my information?

Generally speaking, and unless we explicitly tell you otherwise, you can expect us to keep your information for as long as you are our customer.

If you delete your subscription with us, we will delete your information no later than 30 days from the time of the deletion of the subscription.

Note that we are required by law to keep our financial records (e.g any invoices we have issued to you) for a minimum of 6 years.

5. How do we use your personal information?

We have to have a valid reason to use your personal information. This is called the "lawful basis for processing".

We use your information:

to deliver our services and to provide you with information about them
to provide you with support, and deal with your requests, complaints and enquiries
to contact you

6. When will you use my information to contact me?

There are a number of reasons why we may need to contact you, like:

to inform you about changes to your subscription and payment status
to inform you about the result of actions you have taken with the service
to send you your period service usage digest
to inform you of material changes to our service features, terms and/or policies, such as this policy
to answer you when you have contacted us

We will never contact you asking for your login information, password or other similiar sensitive information.

7. When do you share my personal information with others?

We will never sell your personal information, or make it available for others without explicitly calling it our here in this policy.

There are currently two other companies with whom parts of your personal information is shared with for the purposes of providing our services:

1. Tally provides us with our wait list functionality. Your email address is stored with Tally when you subscribe to our wait list.

2. Amazon Web Services (AWS) is our cloud service provider. We share on a transactional bases your email with AWS, so that we can deliver email messages to you.

8. What rights do I have?

You are in control of your personal information and your library contents. You have the right to:

To ask us to correct information about you, or to delete it.
To change your mind, and ask us to stop using your information.
Request a copy of your information.

To excersize your rights, please login to our service console, and follow the support contact instructions.

9. How do you use cookies, or other similar tracking?

We use cookies only for the purposes of providing our service to you. All of the cookies we use can be categorized as "strictly necessary", and cannot be turned off. Our services will not function if you block these essential cookies in your browser settings.

There are no advertisement or other non-essential cookies currently implemented in our service.

10. How can I contact you about the contents of this policy?

If you are a customer, your can always reach out to our support.

You can also always reach out to us on any privacy matters at privacy@cloudnap.io